Call centre consultants
CallOne Ltd are independent call centre consultants specialising in providing high quality solutions for the call and contact centre marketplace. We offer truly independent and tangible results based on over 15 years award-winning experience in both sales and customer service environments. Our call centre consultants do this by adopting a friendly and close working relationship with our customers, ensuring that both business and personal requirements are taken into account.
Our focus is on your business goals and issues; we provide hands-on operational and strategic support to clients in all sectors and markets, resolving problems, improving efficiency and performance and increasing results and profitability. We are able to make your call centre a better place to work, a more efficient part of your business and a more pleasant and productive experience for the most important element of your business – which is of course your customer.
- The Customer Experience
- Call Centre Solutions
- Mystery Shopping
- Consultancy
- Recruitment
Whether you have an established call centre and wish to benchmark or achieve better results or just wish to explore the possibilities of getting more from customer communication by introducing best practice telephone services we have the experience and resource you are looking for.
We have a very strong belief in first class customer service. Our background is successful call centre management and development, both inbound and outbound and in customer service and sales environments so we understand what needs to be done, how to do it and why.
We have since been providing independent consultancy and recruitment services to blue-chip organisations for 10 years and have helped improve and grow many different call centres across a range of industries. As well as consultancy and recruitment services we provide bespoke mystery shopping solutions based on your own customers experience and which can link to your existing training programme, performance management solution or reward scheme.
To contact us:
Phone: 01257 791599
Fax: 01257 791599
E-mail: info
callone.uk.com
CallOne
Independent Contact Centre Solutions